Shipping Policy
Last updated: January 15, 2026 — this policy applies to all orders placed on kukubuy.com.
Order processing
Orders are processed and packed Monday through Friday, excluding US federal holidays. Orders placed before 2:00 PM Central Time on a business day are dispatched the same day; orders placed after that cut-off ship the next business day. You will receive a confirmation email immediately, and a tracking link as soon as your parcel is scanned by the carrier.
Shipping rates & delivery times
| Standard Shipping | FREE on orders over $49 · otherwise $5.99 — 3–7 business days (contiguous US) |
| Express Shipping | $14.99 — 2–3 business days (contiguous US) |
| Alaska, Hawaii & PO Boxes | Standard rates apply — 5–9 business days |
| International | Not currently offered — United States only |
Delivery estimates begin from the moment your order is dispatched, not from the moment it is placed. Carriers occasionally experience delays outside our control (weather, peak season). If your order is more than 48 hours past its estimated delivery window, contact us and we will investigate immediately.
Free shipping threshold
The $49 free-shipping threshold is calculated on your order subtotal after any promo codes are applied and before shipping charges. If returning an item drops your original order below $49, the standard shipping fee will be deducted from your refund.
Tracking your order
Every order includes tracking. Use the Track Order page with your order number (format: KB-XXXXXX) and the email address you used at checkout, or click the tracking link in your shipping confirmation email. Tracking numbers may take up to 24 hours to activate after dispatch.
Undeliverable & lost parcels
Please double-check your shipping address at checkout — we ship to the address exactly as entered. If a parcel is returned to us as undeliverable, we will contact you to arrange re-shipment (a re-shipment fee may apply). If tracking shows a parcel as delivered but you cannot find it, check with neighbors and your local post office first, then contact us within 14 days — we will work with the carrier and, where appropriate, replace the order at no charge.
Incorrect address
If you notice an error in your shipping address, email us immediately at [email protected] with your order number. If the order has not shipped, we can correct it at no cost. Once shipped, address changes depend on the carrier.
Questions
Email [email protected] or use our contact form. We reply within one business day, Monday–Friday.