Frequently Asked Questions

Standard shipping is free on US orders over $49 and a flat $5.99 under that. Orders ship from our US warehouse within 24 hours (Monday–Friday, before 2pm CT) and arrive in 3–7 business days to the contiguous United States. Need it faster? Choose Express at checkout for $14.99 (2–3 business days). Alaska, Hawaii and PO boxes are served at standard rates with 5–9 business day delivery.

All orders ship from our warehouse in Austin, Texas. We currently deliver within the United States only — shipping internationally introduces customs delays and duty charges we would rather spare you. If you are outside the US and want a large order, contact us and we will see what we can arrange.

You will receive an email with a tracking link the moment your parcel leaves the warehouse. You can also use our Track Order page any time — enter your order number (it looks like KB-XXXXXX) and the email you ordered with.

You have 30 days from delivery to return any item for a full refund — no restocking fees, no interrogation. Items should be in original condition with all accessories. Start a return by emailing [email protected] with your order number; for defective items we email you a prepaid shipping label. Refunds are issued to your original payment method within 3–5 business days of us receiving the return. Full details in our Return Policy.

Yes — every product carries a 1-year warranty against manufacturing defects, starting from the delivery date. Some items (like our braided cables and screen protectors) include an extended replacement warranty noted on the product page. To make a claim, email support with your order number and a short description (a photo or video helps us resolve it faster).

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. All payments are processed over an encrypted (256-bit SSL) connection, and your card details are never stored on our servers. If a payment fails, your bank may have flagged the charge — give them a call and it usually clears immediately.

Sales tax is determined by your shipping state and is shown on your order invoice where applicable. If tax applies to your order, it will appear on the confirmation email we send you. Business buyers can request a tax-exempt purchase by contacting us before ordering.

If your order has not shipped yet, yes — email us as soon as possible with your order number and we will change or cancel it. Because orders often dispatch within hours, the sooner you write, the better. If it has already shipped, you can simply use our 30-day return process once it arrives.

Our products are manufactured by the same vetted factories that produce many well-known brands, and sold under our own brand after testing. That is exactly how we keep quality high while keeping prices 30–50% below comparable brand-name items. We never sell counterfeit goods, and every product passes US safety and certification requirements (FCC, ETL/UL where applicable).

That is what the warranty is for. Email [email protected] with your order number and describe the issue — we will troubleshoot with you, and if the product is genuinely faulty we ship a replacement immediately, free of charge, or refund you in full. You never pay return shipping on a defective item.

Yes. New customers can use code WELCOME10 for 10% off a first order, and our newsletter list gets the best drops and early access to sales. You can apply a code in the cart or at checkout — the discount applies to your whole order.

For orders over 50 units — corporate gifts, retail resale or team equipment — contact us through the contact form and choose “Wholesale / partnerships”. We will send tiered pricing within one business day.